Role Title: Connector
Role Type: Full-time/Part-time, permanent
Minimum Commitment: 1 years
*please note this is not a remote position*
About us
bluboho is on a mission to mark moments and tell stories through beautiful jewelry. We are a team of high achievers who love to create the unimaginable through our designs and guest experience. We design and make all of our pieces right here in Canada using ethically sourced stones and recycled metals. Come work for a high-growth company where you get to have a voice, make decisions, set goals and achieve them. We can’t wait to meet you…
Who you are:
You thrive in a role leading the store operations and building business leaders. Your entrepreneurial spirit pushes you to take accountability for your store’s financial results and the wedding (beloved) product line growth. Naturally, you are drawn to guests and provide an unparalleled guest experience, and can leverage your expertise on key guest issues, store operations and company policies and procedures. You are passionate about developing a team and take pride in leading by example. You create sales strategies, develop a customer base, and curate events to support growth. You view problems as opportunities and are eager and resourceful in resolving any difficulties amongst the team or with guests. You have built trusting relationships with your store team that’s built on love, support and respect.
What you’ll be doing:
Guest Experience
- Ensure our unique guest and store experiences are consistently exceeding our guest’s expectations
- Empower the store team to manage all guest experiences, jumping in to support and create win/win solutions as needed
- Lead beloved (engagement ring + bridal band collection) appointments in a multi-unit capacity
- Foster and build a list of guests and community partners to grow your store reach and presence
- Act as a subject matter expert in all things gemology, leading sales and in-store strategies of our beloved line of products
Operations
- Oversee the execution of in-store operations planning, execution and strategies
- Ensure all by when’s and deadlines are met with integrity and accountability
- Ensure the team is working diligently to maintain the physical appearance of the store; any notes made during a walkthrough are actioned immediately
- Ensure merchandising standards are maintained and all directives provided by the Creative and Marketing teams are followed
- Responsible for bringing community events to life, designer events, inventory counts, special orders, cycle counts, backstock organization etc.
- Be our subject matter expert in gemology and beloved products
Sales
- Support your team in achieving and exceeding monthly, quarterly, and annual sales goals within store as specified by the Regional Operations Manager
- Analyze and implement actions to meet sales targets, merchandising, sensory experience, product levels, guest experience, community events
- Work to unearth creative ways to drive beloved sales in an omni-channel environment
People
- Passionately lead your team to become product experts and have a hands-on role in their development
- Lead the recruiting and hiring process, building a pipeline that can be tapped into as needed
- Play a leading role in the training and development of all team members
- Provide timely feedback and follow-up + follow through, and approach difficult conversations as an opportunity for growth
- Identify potential development opportunities for successors on team and work to develop team members into leaders
- Enroll connectors in continuous product knowledge training
What you’ll bring:
Required
- 2-3 years of previous retail experience
- Ability to work a full-time schedule including varied hours/days including nights, weekends, and holidays as needed
- Ability to travel to other stores/regions as needed for training purposes
- Working knowledge of MS Office (word, excel and outlook)
- Self-starter with strong interpersonal, communication, organization, and follow-through skills
- Passion for a unique guest experience
- An ability to integrate a fun, mindful and positive working atmosphere
- Communication that is lead with honesty and kindness
- Highly motivated, able to set priorities and react accordingly
Preferred
- Experience working in a retail luxury goods or fine jewelry organization
Apply Today
If you’re as excited as we are, send an email to helena@bluboho.com and kayla@bluboho.com with a copy of your resume, availability and to keep things interesting, a one-page letter telling us why we should hire you. Please specify in the “subject” of your email which position and location you are applying for.
We look forward to meeting you! xo